GENERAL
Although we have no age restrictions, all passengers must be a minimum of 4 feet tall when they fly. All reservations are subject to a $15.00 per person booking fee. Full payment will be processed on the credit card on file 72 hours prior to your flight date.
HEALTH
All passengers must be in good health and be a minimum of 4 feet tall when they fly. We do not allow passengers to fly in a balloon if you have recently undergone an operation, are on oxygen, if you are in a cast, or have back or leg problems. Guests must be able to climb in and out of the basket unassisted and stand for a minimum of one hour. Pregnant women may not fly. Escape Adventures, Inc. d.b.a. A GRAPE ESCAPE HOT AIR BALLOON ADVENTURE takes no responsibility if your physical limitation is aggravated by your balloon flight. If you have any concerns regarding your health and participation in this flight, please contact your physician. If you have a physical limitation, please call to discuss it with us prior to making a reservation.
RELEASE OF LIABILITY
Although we are fully insured, our insurance company requires all passengers sign a Release of Liability Waiver. PLEASE READ THE WAIVER PRIOR TO YOUR FESTIVAL FLIGHT AND BE PREPARED TO SIGN IT WHEN YOU CHECK IN. If English is not your first language, please have the waiver translated and make sure that you understand and acknowledge your acceptance. You will not be allowed to participate in the balloon adventure without signing a Release of Liability Waiver.
WEATHER
Unfortunately, Mother Nature does not always provide safe weather conditions for a hot air balloon flight. Fog, high winds, or storms may ground the balloons. This is done for the safety of passengers, pilots, and observers. All passengers will meet the morning of the flight and await official weather approval from the Balloonmeister of the event. In some circumstances, fog may not permit balloons to lift off from the festival grounds. In this case, pilots may leave the festival grounds and launch from other locations within the Temecula Valley.
DRESS CODE
Ballooning is an outdoor adventure activity. To maximize your enjoyment, dress appropriately for the weather on your scheduled flight date and remember that the temperature on the ground is very similar to the temperature you will feel in the air. For safety, we require you wear athletic shoes, and long pants. It is recommended that you dress in layers (t-shirt, sweatshirt, or jacket) to increase your comfort. Shorts, open toed and high heeled shoes are not allowed. Due to heat generated by the balloon, a hat is preferable for tall passengers.
CANCELLATIONS
Full payment will be processed 72 hours prior to your scheduled flight date. Cancellations are accepted only if made prior to full payment. Therefore, we must be notified if you need to reschedule, cancel or change the number in your party. Cancellations less than 72 hours prior to the flight, failure to show up on the morning of the flight, or late arrivals at the festival are NON-REFUNDABLE.
